FlowerBouḰ is a sole proprietorship operating under Australian ABN 86 184 895 504.

By purchasing a product promoted on this website, you agree to these Terms and Conditions herein. “FlowerBouḰ” may modify these Terms and Conditions from time to time and any amendment will become effective instantly. Your continued use of this website after adjustment, creates an agreement to abide by and be assured by the adjusted Terms and Conditions.

Currency

All prices shown on flowerbauk.com.au are in Australian Dollars.

Shipping Policy

On receipt of your order we will pack and ship your order via Australia Post within three working day and advise you by email the product has been shipped.

Although we do hold most products in stock, our products are individually crafted by hand, and in the event your selection is out of stock, there is the possibility of a slight delay. We will advise you by email if this happens. Our shipping fee includes insurance against breakage or loss in transit.

RETURN/REFUND

30day money back guarantee

Please keep your receipt in the event you need to apply for a refund.

If you are not 100% satisfied with your purchase, please contact Kiana@flowerbouk.com.au within 30 days of purchase. We will only refund the cost of purchase – buyer pays for return postage. Returned products must be in the same condition you received it, and in the original packaging.

All returns must be sent by Australia Post Courier, to the following address:
” FlowerBouḰ Returns”

5 Cord Street, Dudley Park
SA 5008

Online Payment Options   

When make payment for an order on our FlowerBouḰ website you have these options to choose from:

  • PinPayments, an accredited, secure third-party online payment gateway.
  • Using your PayPal account.

By Direct Deposit to our bank account (BSB 064 486 / ACC 10641468) Note: Payment must clear the bank prior to shipping.

  • Use your AfterPay account.

We do not collect and/or retain any information related to your payment process, credit cards, or AfterPay account. All transactions are through a fully accredited, secure payment gateway as listed above and selected by you.

TRADEMARKS, COPYRIGHTS & RESTRICTIONS

All material on this site, including, but not limited to images, logos and artworks, is protected by copyrights, trademarks, and other knowledgeable property rights which are owned and controlled by FlowerBouḰ and its associated businesses. The content of flowerbouk.com.au is provided for your private, non-commercial use. Such material may not be imitative, republished, copied, uploaded, changed, spread, posted, or distributed in any way without the agreement of FlowerBouḰ.

The use of this website and these circumstances is in agreement within the laws of Australia. Any legal action arising out of its use shall be brought and compulsory under Australian laws. By using this site, you agree to submit to the jurisdiction of the courts of Australia and any legal action followed by you shall be within the exclusive dominion of the courts of Australia.  

FRAUD

Any party involved in prohibited activities concerning the use of this website will be subject to Australian laws. FlowerBouḰ does not promise that it will be able to prevent any illegal or inappropriate use of this website, nor that it will give notice of any illegal or inappropriate use of this website. It is an illegal abuse to place orders under an incorrect title, with a fraudulently gained credit card, or without the permission of the cardholder.

PRIVACY POLICY

This privacy policy sets out how we use and protect any information that you give us when you use this website.

We are committed to warranting that your privacy is protected. Should we ask you to offer certain information by which you can be identified when via this website, then you can be assured that it will individual be used in accordance with this privacy statement.

We may transformation this policy from time to time by informing this page. You should check this page to certify that you are happy with any changes.

WHY DOES FlowerBouḰ ASSEMBLE PERSONAL INFORMATION?
FlowerBouḰ collects private information in order to manner our business, to provide and market our services and to effort efficiently with FlowerBouḰ crew.

WHAT CLASSES OF PERSONAL INFORMATION DO WE ASSEMBLE?
In overall, the type of personal information FlowerBouḰ accumulates and embraces includes (but is not limited to): names, addresses, contact details, demographic information (such as postcode, preferences and interests), order history and other information which contribution us in directing our business, providing and marketing our facilities and meeting our legal obligations.

Credit card information that you provide to us by phone or online is not saved on file. You will requirement to provide us with your credit card information individually and every time that you order.

HOW DO WE COLLECT & EMBRACE PRIVATE INFORMATION?
FlowerBouḰ will mostly collect private information by way of forms accomplished by customers online, orders placed over the phone, business cards and telephone discussions.

FlowerBouḰ collects private information from the web site www.flowerbouk.com.au through getting orders and forms finalized online. We also use third parties to analyse traffic, which may contain the use of cookies. Information collected through such analysis is anonymous.

Private information outlined above, involving to our customers, is securely stockpiled by our e-commerce partner Sitedesignnow (www.sitedesignnow.com), who hosts our online store.

WHAT WE DO WITH THE INFORMATION WE GATHER?
We require this information to recognize your needs and provide you with a improved service, and in specific for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our goods and services.
  • We may occasionally send promotional emails about new items, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research resolves. We may interaction you by email. We may use the information to customise the website according to your interests.

HOW MIGHT WE PRACTICE & DISCLOSE YOUR PRIVATE INFORMATION?
In general, we use and release your private information for the following purposes:

  • to behaviour our business;
  • to deliver and market our services;
  • to link with you;
  • to purchase from you;
  • to observe with our legal obligations; and
  • to assistance us manage and enhance our services.

TO WHOM MIGHT WE DISCLOSE YOUR PRIVATE INFORMATION?
We may disclose your private information to:- our team other companies or individuals who support us in providing services to you (such as your delivery address to couriers); and anyone else that you authorise us to disclose it. (such as the recipient of your gift should we seek approval from you to do so)

Please note – we do not disclose your information to overseas agencies.

YOUR PRIVACY PREFERENCES
When you buying with FlowerBouḰ, you are automatically ‘opted in’ to receive email updates from the FlowerBouḰ from time to time, however you can change your preferences at any time by clicking on the ‘unsubscribe’ link in any of these emails.  You can also advise us at our contact details and we can update your preferences.

SECURITY
We are committed to confirming that your information is secure. In order to avoid unauthorised admission or disclosure, we have put in place appropriate physical, electronic and managerial procedures to protection and secure the information we gather online.

provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise attention and look at the privacy statement applicable to the website in enquiry.

MONITORING YOUR PRIVATE INFORMATION
You may select to limit the collection or custom of your private information in the following ways:

  • Each and every time you are asked to fill in a method on the website, look for the box that you can tick to indicate that you do not want the information to be used by anyone for through advertising purposes.
  • If you have earlier decided to us using your private information for direct advertising purposes, you may change your attention at any time by writing to or emailing us.

We will not trade, allocate or occupancy your private information to third parties unless we have your authorization or are required by law to do so.

If you trust that any information, we are holding on you is improper or unfinished, please write to or email us as soon as possible at the above address. We will sharp correct any information initiate to be improper.

HOW CAN YOU PROTEST ABOUT A OPENING OF THE AUSTRALIAN PRIVACY PRINCIPLES?
If you have any privacy related matters, we inspire you to contact FlowerBouḰ in the first instance on the communication details below.  If you are not satisfied with our response or request to take the matter further, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au)

ENQUIRIES
If you have any enquiries about privacy-related issues please contact the FlowerBouḰ team:
E-mail: flowerbouk@outlook.com

SECURITY POLICY

We do not store credit card information; we securely submit credit card information to our bank for processing.